We’re excited to launch this easier and more effective way for Users to reach out and get direct help from our Support Team here at Traece™.
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To use the new chat feature, all you need to do is click on the Support button in the Navigation Bar.

From here, click on Send us a message, then type in your message and hit Send. It’s that easy.

The Traece™ Support Team is available for direct, live in-app support during the following hours:

For after-hours support, please send your requests through the chat as you normally would, and the Support Team will respond to your request as soon as they return online the following morning.

Support Chat is not limited to support-based requests only. You can also use it to report bugs or issues or request new features. The chat is designed to be your one-stop-shop for all your communications directly to the Traece™ team. So don't hesitate to message us for any concerns or requests.

But live chat support isn’t the only thing we have planned for this new tool. In addition to support, we will also be rolling out integrated help docs, how-tos, tips & tricks, and more consistent communication around new features and capabilities within the Traece™ Field App.

Another huge advantage of having an integrated in-app support experience is immediate access to the Traece™ Support Knowledge Base.

All Traece™ support documents can be easily accessed and searched through the Support window using the Knowledge Base tool. You can either search for specific articles or click on Help to see all available articles.