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Customer Fee Settings

How to configure customer fee settings in Traece™

Nishan Bhagat avatar
Written by Nishan Bhagat
Updated over a week ago

This feature allows you to effortlessly incorporate a percentage-based markup to your inventory, to support both in-person and online sales and recoup some of the transaction fees charged by Traece™ and your payment processing partners (Stripe and/or Square).

Required User Level(s): Admin only

Traece™ offers a seamless way to manage and sell your online and in-person inventory by integrating with payment processing platforms like Stripe and Square. We have built robust integrations to simplify the process of connecting your wood inventory to these points of sale. As Traece™ and our processing partners charge transaction fees, we have also created the Customer Fee feature, which enables you to add a custom percentage (%) to each item in Traece™. This helps you recoup some of the transaction fees while facilitating online and in-person sales.

Let's say you have a slab for sale for $1,000. Adding a 5% Customer Fee would update that slab price to $1,050.

However, when that $1,050 slab is sold online with a credit card, Traece™ receives 5% of $1,000 (the original, pre-Customer Fee price). That would result in a $50 fee sent to Traece™.

Depending on your credit card processor, the fees paid to those services vary based on company, and whether the transaction was completed in-person or online. Those fees are visible below (and are subject to change based on your agreements with each processor).

In-Person Sales

Online Sales

Square: 2.6% + $0.10

Square: 2.6% + $0.30

Stripe: 2.9% + $0.25

Configuring Customer Fee in Settings

  • Navigate to your Settings in the top-right of Traece™

  • Click Settings on the left-hand menu

  • Click the Customer Fee Settings tab

  • Select Amount or Percentage

    • Set the markup value

  • Click Save

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